EROserver | Policy

Last updated: May 22, 2018

About us?

Midiaclick Publicidade e Marketing Unipessoal Lda, here reffered to as Eroserver is a portuguese based company with the VAT ID number PT514110554, and domicile at Avenida Dom João II, 50 Ed. Mar Vermelho, 5th floor – room 532, 1990-095 Lisbon, Portugal.

Why have this Privacy Policy?

It is because we want to make our privacy rules and our treatment of personal data, which we collect and process, with your consent, in strict compliance with and enforcement of the Personal Data Protection Act, known to our customers.

Eroserver complies with best practices in the field of safety and protection of personal data and to this end has approved a demanding program, capable of safeguarding the protection of data made available to us by anyone that somehow pertains to the company.

In this context, Eroserver has a privacy committee and personal data protection representative responsible for the implementation and verification of this privacy policy and the definition of clear rules for personal data processing, ensuring that all who entrust us with the processing of their personal data know how the company processes the data and what rights they have in this area.

The rules set out in this privacy policy complement the provisions for protection and processing of personal data in contracts that customers celebrate with Eroserver, as well as the rules laid down in the Terms and Conditions governing the supply of various products and services provided by Eroserver.

Eroserver does not sell any personal data from customers.

What does this Privacy Policy cover?

This Privacy Policy applies only to the collection and processing of personal data carried out by Eroserver.

On the websites of Eroserver you can find links to access other websites that are unrelated to Eroserver. The provision of such links is done in good faith and Eroserver cannot be held responsible for the collection and processing of personal data carried out on these websites, nor be held liable for the accuracy, credibility and functionality of websites belonging to third parties.

Thus, the provision of links to other websites outside Eroserver does not imply any assumption of responsibility for such websites and therefore this privacy policy is not applicable to them. Eroserver considers it peremptory to read the privacy policies of all websites you visit.

 

What is personal data?

When we refer to personal data we mean any information of any kind, regardless of their platform, including sound and image, relating to an identified or identifiable individual.

It is an identifiable individual who can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social status.

What information do we collect?

Eroserver, as part of its activity, collects and processes personal data necessary for the provision of services and / or supply of products, addressing in that context data such as name, address, phone number and email address.

Subject to compliance with the law concerning conservation and transmission of data for the purpose of investigation, detection and prosecution of serious crime, Eroserver only advances to processing of traffic and location data when necessary for customer billing and payment of connections.

If there is prior consent from the customer or the user, which may be retracted at any time, Eroserver will process the respective data traffic and location to the extent and for the time necessary for marketing of electronic communications services or the provision of added value services.

Who is responsible for processing the data?

The entity responsible for the collection and processing of personal data is Eroserver which provides the service and in this context decides which data is collected, the method of processing the data and the purposes for which it is used.

Your data is collected and treated by Midiaclick Publicidade e Marketing Unipessoal Lda., VAT number PT514110554 and domicile at Avenida Dom João II, 50 Ed. Mar Vermelho, 5º floor - room 532, 1990-095 Lisbon, Portugal.

This is the company responsible for the data that’s collected and complying with the EU Regulation (EU) 2016/679 of the European Parlament and Board, on April 27th of 2016 (RGPD).

For issues related with your data you can contact Eroserver at:

When and how do we collect your data?

Eroserver collects its data on the moment the customer sign-ups in our website, with the customer’s consent.

Some details are mandatory and if they are not provided or are incomplete, Eroserver may refuse to provide the product or service concerned and will inform the customers of the mandatory nature of data provision.

Personal data is processed by computer and in strict compliance with personal data protection legislation and stored in a specific database created for this purpose and under no circumstances will the collected data be used for any purpose other than that for which consent was given by the data provider.

Data transfer or sharing

The data collected by Eroserver can be stored, shared and communicated to other companies affiliated with Eroserver. In case the data is shared/transfered, those companies are identified and the confidentiality, security and protection of your data will be guaranteed.

Your personal data can also be shared with legal authorities that might required them.

The data collected be Eroserver will be treated within EEE and abroad. In case the data is shared outside the EEE, the data protection provided by the GRPD follows the data and it’s assured that at least on the following will be respected:

What are the purposes of the processing of personal data?

In general, data collection is for the management of your contract and services, the provision of services to meet customer needs and interests, information and marketing, as well as the inclusion of the customer on the list of subscribers.

How long do we keep your personal data?

The period of time during which the data is stored and maintained varies depending on the purpose for which the information is processed.

Confidenciality and Security

Eroserver comites to taking all the necessary measures to prevent and secure the data that’s collected and treated, preventing them from being damaged, destroyed or even stolen. However, we don’t control every risk associated with internet usage, so there’s always risks associated with the usage of internet and data sharing online.

Your rights

According to the law in force, the users have the right to access their personal data free of costs anytime they want.

We can also provide to our users, in a digital format, a copy of their personal data explaining what have we collected, where we’re using it and who has access to it.

If the data sharing has on it’s basis a consent or contract, the user/owner of the data can ask for their data back or even to share it with another company. This is called the right of data portability.

Right to change or delete data

According to the law in force, the users have the right to change or delete their personal data free of costs anytime they want.

Complains

You can file a complaint about the data that was collected by Eroserver by e-mail at info@eroserver.nl.

How do we use “cookies”?

Cookies are little files of text with information about the user’s whereabouts (device, operating system, browser).

The cookies used by Eroserver allow you to improve the quality and experience of your activity with us, improving the network’s speed and efficiency, and on the other hand preventing you from having to submit all information everytime you visit us.

Cookies do not store personal information. We only collect information related to the preferences of the user. The user can, at anytime, block that information sharing through his browser.